Shipping policy
Shipping Policy
Thank you for shopping with The Silver Knots. We are committed to delivering your jewellery safely and on time.
Order Processing
- All orders are processed within 5-7 days after payment confirmation.
- Personalized or customized jewellery may require 10-15 business days for processing.
- Orders are not processed on Sundays or public holidays.
Shipping Within India
- We offer free shipping across India on all prepaid orders.
- Orders are shipped through trusted courier partners.
- Estimated delivery time is 3–7 business days, depending on your location.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS/WhatsApp (where applicable) to monitor your shipment.
Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to weather conditions, courier issues, public holidays, or unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate when placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the courier partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our Contact Us page or email us at mamta.it@gmail.com