Refund & Return Policy

At The Silver Knots, every piece of jewellery is carefully crafted and thoroughly inspected before dispatch. If, however, you receive a damaged, defective, or incorrect item, we're here to help.

Returns

We accept returns only in the following cases:

• You receive a damaged or defective product.
• You receive the wrong item.

To be eligible for a return:

• You must contact us within 48 hours of delivery.
• An unboxing video recorded from the moment the sealed package is opened is mandatory for all damage, defect, or wrong-item claims.
• The product must be unused, unworn, and returned in its original packaging along with all tags, certificates, invoices, and free gifts (if any).

Returns will not be accepted for:

• Change of mind.
• Minor variations in colour due to screen settings.
• Natural tarnishing of sterling silver caused by improper storage or exposure to moisture, perfumes, or chemicals.
• Customized or personalized jewellery.
• Earrings, nose pins, or other hygiene-sensitive items.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method within 5–7 business days.
• Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Replacements

If the item received is damaged, defective, or incorrect, we will arrange a replacement at no additional cost, subject to product availability. If the same item is unavailable, you may choose a refund or another product of equal value.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Need Help?

For any return or refund request, please contact us with your:

• Order Number
• Reason for the request
• Photos of the product
• Unboxing video

Our customer support team will assist you as quickly as possible.