FAQ
Frequently Asked Questions (FAQs)
1. What material is your jewellery made of?
All our jewellery is crafted from 925 Hallmarked Sterling Silver. Selected designs feature a premium 18K Gold Plated finish for added elegance.
2. Is your jewellery safe for sensitive skin?
Yes. Our jewellery is hypoallergenic, nickel-free, and designed to be gentle on sensitive skin, making it comfortable for everyday wear.
3. Are your products hallmarked?
Yes. All our silver jewellery is made from genuine 925 Hallmarked Sterling Silver, ensuring authenticity and quality.
4. How long does shipping take?
Orders are usually processed within 1-3 business days and delivered within 3–7 business days, depending on your location.
5. Do you offer free shipping?
Yes, we offer free shipping across India on all prepaid orders.
6. Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellations are no longer possible.
7. What is your return policy?
Returns are accepted only if:
- You receive a damaged product.
- You receive the wrong item.
Please contact us within 48 hours of delivery with photos or an unboxing video to help us process your request.
8. Do you offer exchanges?
Exchanges are available only for damaged or incorrectly delivered products, subject to stock availability.
9. How should I care for my silver jewellery?
To keep your jewellery looking its best:
- Store it in the provided jewellery box or pouch.
- Avoid contact with perfumes, lotions, water, and harsh chemicals.
- Remove jewellery before swimming, bathing, or exercising.
- Clean gently with a soft, dry polishing cloth.
10. Do you offer customized jewellery?
Yes, we offer customization on selected designs. Please contact us to discuss your requirements before placing an order.
11. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or WhatsApp (where applicable) to monitor your shipment.
12. What payment methods do you accept?
We accept secure online payments through major debit cards, credit cards, UPI, net banking, and other payment methods available at checkout.
13. How can I contact The Silver Knots?
If you have any questions or need assistance, you can reach us through:
- Email: mamta.it@gmail.com
- WhatsApp: +91 9203655144
- Or visit our Contact Us page.
14. Are your products suitable for gifting?
Absolutely! Every order is beautifully packed in our signature gift-ready packaging, making it perfect for birthdays, anniversaries, festivals, baby showers, and other special occasions.